Frequently Asked Questions

If you want to try our service 14 days for free, visit the Free Trial page and fill in the type and area you want to receive quote requests from and give your contact details.

You will receive quote requests from consumers looking for a moving company in your local area, for 14 days. There is no risk for you, because your Free Trial stops automatically.

Simply log into your 24/7 online account. Set your target and limit and then go to the Billing page. Complete your billing information and you will start receiving quote requests.

Send us an email and we will provide you with an estimate of the number of quote requests you will receive in your chosen areas.

Respond within 8 hours to get the highest conversion rates.

Send an email within 8 hours to introduce your company.

You will get the highest conversion if you make 4 or 5 attempts to contact the potential client.

We make every effort possible to ensure that all quote requests are a good match. However, if a quote request was not a perfect match, you can request a reclaim and share the reason why. In the self-service you can do this directly at the bottom of a specific quote request within 10 days of receiving it.

You can reset your password. Go to the Company Profile tab in your 24/7 online account.

You can update your account settings by logging into your online account. You can make changes yourself by utilising your login dashboard and details.

Go to the Targeting tab in your 24/7 online account. You can select the area of your choice and you will only receive quote requests from that particular area.

Go to the Targeting tab in your 24/7 online account. You can select your categories and you will only receive quote requests from those categories.

Just contact us to set or adjust your maximum.

Go to the Limits tab in your 24/7 online account. You can easily add a limit to the number of quote requests you receive to control your monthly budget.

Go to the Company Profile tab in your 24/7 online account to pause your account at anytime.

Go to the Billing tab in your 24/7 online account to change your billing method. Your financial data is secured and encrypted by Adyen N.V. and SmartDebit.

• No long-term commitments
• No notice period
• No fixed costs
• Cancel online at anytime

No, you only pay for the quote requests you receive. During your free trial you do not pay anything.

You can cancel your account at anytime. Go to the Company Profile tab in your 24/7 online login.

Moving24 is all about creating value for moving companies. We offer you very attractive prices for your quote requests:

Yes, once you have started a full membership, you receive a 60 day money back guarantee. If you are not completely satisfied within 60 days, contact us and you will receive a full refund.

Send us an email within 60 days of your account activation and state that you wish to cancel your account using the 60 day money back guarantee.

You can pay your account by Direct Debit or Credit Card (Visa, Mastercard or Amex).

You will be sent a monthly invoice for the quote requests received in the previous month. You will receive your invoice by email and can access your invoice in your 24/7 online account.