Frequently Asked Questions
How can I get a Free Trial?
If you want to try our service 14 days for free, visit the Free Trial page and fill in the type and area you want to receive quote requests from and give your contact details.
How does the Free Trial work?
You will receive quote requests from consumers looking for a moving company in your local area, for 14 days. There is no risk for you, because your Free Trial stops automatically.
How do I upgrade from a Free Trial to Full Membership?
Simply log into your 24/7 online account. Set your target and limit and then go to the Billing page. Complete your billing information and you will start receiving quote requests.
What are the benefits after my Free Trial?
- 60 day money back guarantee
- Fair reclaim service
- No additional costs
- Excellent support
Can I get an estimate of the number of quote requests I will receive?
Send us an email and we will provide you with an estimate of the number of quote requests you will receive in your chosen areas.
How quickly do I need to respond to a quote request?
Respond within 8 hours to get the highest conversion rates.
What if I am unable to establish telephone contact with the potential client?
Send an email within 8 hours to introduce your company.
How often should I make contact?
You will get the highest conversion if you make 4 or 5 attempts to contact the potential client.
Can I reclaim false quote requests?
We make every effort to ensure that all of the quote requests are correct. However, sometimes a false quote request slips through. You can reclaim a false quote request by sending an email to [email protected] within 10 days after you received the quote request.
What are the valid reasons for reclaiming a quote request?
The reclaim service is explained in detail in the Terms and Conditions.
Can I reset my password?
You can reset your password. Go to the Company Profile tab in your 24/7 online account.
How can I update or adjust my account?
You can update your account settings by logging into your online account. You can make changes yourself by utilising your login dashboard and details.
Can I select the area I want to receive quote requests from?
Go to the Targeting tab in your 24/7 online account. You can select the area of your choice and you will only receive quote requests from that particular area.
Can I select the lead categories I want to receive quote requests for?
Go to the Targeting tab in your 24/7 online account. You can select your categories and you will only receive quote requests from those categories.
Can I set a maximum amount of quote requests to receive?
Just contact us to set or adjust your maximum.
How can I control my budget?
Go to the Limits tab in your 24/7 online account. You can easily add a limit to the number of quote requests you receive to control your monthly budget.
Can I temporarily pause my account?
Go to the Company Profile tab in your 24/7 online account to pause your account at anytime.
How do I change my billing method?
Go to the Billing tab in your 24/7 online account to change your billing method. Your financial data is secured and encrypted by Adyen N.V. and SmartDebit.
Is my account secure?
Your confidential information is encrypted using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
Pricing and payment
Are there any long-term commitments?
- No long-term commitments
- No notice period
- No fixed costs
- Cancel online at anytime
Are there any additional costs?
No, you only pay for the quote requests you receive. During your free trial you do not pay anything.
Can I cancel my account?
You can cancel your account at anytime. Go to the Company Profile tab in your 24/7 online login.
What is the price of a quote request?
Moving24 is all about creating value for moving companies. We offer you very attractive prices for your quote requests:
|Lead Category||Price (VAT)|
|Residential - Interstate||$8.50|
Is there a money back guarantee?
Yes, once you have started a full membership, you receive a 60 day money back guarantee. If you are not completely satisfied within 60 days, contact us and you will receive a full refund.
How can I use the 60 day money back guarantee?
Send us an email within 60 days of your account activation and state that you wish to cancel your account using the 60 day money back guarantee.
What are my payment options?
You can pay your account by Direct Debit or Credit Card (Visa, Mastercard or Amex).
How do I receive my invoice?
You will be sent a monthly invoice for the quote requests received in the previous month. You will receive your invoice by email and can access your invoice in your 24/7 online account.
How is my financial information secured?
Your financial data is secured and encrypted by Adyen N.V. and SmartDebit.